1. What We Collect

We only collect what we need to provide and improve our services:

• You give us: Contact details, login info, service requests, payment details

• We collect automatically: Device info, website usage, cookies for analytics and performance

2. How We Use It

We use your information to:

• Deliver and maintain our IT services

• Process payments and send service updates

• Improve our systems and support

• Keep our network and your data secure

• Send marketing (only if you’ve said yes)

3. Who We Share It With

We do not sell your data.
We share only with:

• Trusted service providers (e.g., cloud hosting, security tools, payment processors)

• As required by law (e.g., court orders)

• During business changes (e.g., mergers)

• With your permission

4. Your Rights

You may have the right to:

• Access, correct, or delete your data

• Get a copy of your data in a common format

• Limit or object to certain processing

• Opt out of marketing anytime

• Manage cookie settings

We respond to requests within 30 days.

5. How We Protect Your Data

We use:

• Encryption in transit and at rest

• Multi-factor authentication and role-based access

• 24/7 monitoring and security testing

• Regular staff training and security reviews

6. How Long We Keep Data

We keep data only as long as needed for:

• Service delivery and support

• Legal compliance and record-keeping

• Security investigations

Then we securely delete or anonymize it.

7. International & State Privacy

• If you’re outside the U.S., your data may be processed in the U.S. (with safeguards in place)

• California residents have additional rights under the CCPA

8. Cookies

• Essential cookies: Keep the site working

• Analytics cookies: Help us improve performance

• Marketing cookies: Only used with your consent
  Manage preferences through our Cookie Banner or browser settings.

9. Contact Us

Whitaker Networks, Inc.
Email: privacy@whitakernetworks.com
Security concerns: security@whitakernetworks.com
Phone: (330) 850-1025